Venue Info

Hockey Season (October - April):

The main box-office is located on the plaza level (4th floor of Heritage Bank Center facing Great American Ballpark). You may access the plaza level by utilizing the steps surrounding Heritage Bank Center and Great American Ballpark or by entering the security entrance (corner of Mehring Way and Old Broadway) on non-event days.
M-F: 11:00am - 3:00pm 
Event Days: 12:00pm - During The Event

Non-Peak Season (May - September):
Typically, the main box-office is not utilized during our non-peak season. On non-event days you will have to enter Heritage Bank Center via the security entrance at the corner of Mehring Way and Old Broadway. However, the main box-office will still be in use during event days. Call (513)421-4111 for more information.

Mobile Tickets

Need help accessing your mobile tickets? This guide should help answer any questions you have here.

Where To Stay

ALOFT

201 E 3rd St.
Newport, KY 41071
(859) 916-5306

BOOK HERE FOR DISCOUNTED RATE

Situated just across the river from downtown Cincinnati, Aloft is ideally located in the entertainment district of Newport on the Levee, near exciting attractions such as Heritage Bank Center, Great American Ballpark, and the Newport Aquarium. Find comfort in our spacious rooms and suites with sleek and stylish decor, 55-inch flat-screen TVs, minifridges, and complimentary Wi-Fi. Re-Charge in our 24-hour fitness center, nearby jogging trail, or Splash our indoor pool. Bike rentals are also available. Mix, mingle and meet new friends at our W XYZ® bar, where plenty of pints and cocktails await. Our pet-friendly hotel boasts a brightly colored contemporary lobby with a pool table and comfy couches. Find your groove at Aloft Newport on the Levee and make the most of your time in Kentucky. Use the below link for a discount on rooms when visiting Heritage Bank Center!

Child Policy

Everyone needs a ticket once they reach their second birthday.

Seat Viewer

Click here to see the view from your seats with our interactive seat viewer tool!

Sensory Kits Are Available

Heritage Bank Center offers sensory kits that you may check-out for patrons that are sensitive to auditory and visual stimulation. Kits include antiglare glasses, communication card, identification wristbands, noise-reducing ear covers, small "fidget" toy, sanitizing wipes & tissues, venue map & more. Please stop by the customer service desk (next to the main entrance) for more information.

Hockey Etiquette

There are a few things you should be aware of before heading down to a hockey game.

• Please stay seated while the puck is in play
• Do not throw ANYTHING on the ice during the periods. You MAY throw a hat on the ice after a CYCLONES player scores 3 goals in one game.
• Be respectful of fans around you
• If you encounter any issues during your time at the venue you can call or text 513-421-4111 at any time.

Beeramids

Beeramids have become a staple of Cincinnati Cyclones games at Heritage Bank Center. We embrace our loyal fan's tradition, but with the following rules:

• Beeramids are exclusively built in the corners on the glass in designated areas. Other areas could be distracting to other fans. When in doubt, ask our event staff before building.
• NEVER throw your beer can (don't even toss it). Please walk down to the bottom of the aisle so that you don't accidentally hit someone or drip beer on them.
• Be respectful of fans around you.
• All Beeramids are knocked down during the 2nd intermission. Please do not build them after that point.
  

Cincinnati Cyclones Certificates

Are you celebrating with the Cyclones? Stop by the Cyclones Information Booth (behind section 137) if it is your first Cyclones game so that we can give you a free certificate to commemorate the event!

Concessions

Heritage Bank Center is proud to offer a wide selection of concession choices. Most stands will offer a selection of hamburgers, hotdogs, nachos, popcorn, chicken tenders, pretzels and french fries. 

Alcohol sales are typically cut off at the beginning of the 3rd period.
All Access Bar & Grill Menu

Aramark Serves You Right Program

Patrons 21 and over attending events at Heritage Bank Center can receive a coupon for one free soft drink by signing an agreement not to drink alcohol and to be that night's designated driver. Coupons must be redeemed at the venue's concession stands that night and are limited to one per patron per event.

The pledge agreements and coupons are available at all Heritage Bank Center events at the Customer Service desk located to the right of the venue's main entrance.

Merchandise

Our Merchandise stand is located behind section 103, just to the right of the Main Gate. You may also purchase select merchandise online at our pro shop.

First Aid

First aid is located behind section 110. If you find yourself in a situation where you need any help at all, please ask any employee and they will be glad to help.

Cyclones Information Booth

Ticket, package, and group information is available behind section 137. This is also the pickup spot for Family Four Pack items.

Get Involved With A Promotion On The Ice

On Ice Intermission Contests - Contestants for on ice promotions are randomly chosen throughout the evening as well as pre-determined by group outings. To check on availability for your group, call a Cyclones representative.

Name on Scoreboard - To get your birthday, anniversary, or message on the scoreboard, you must purchase a birthday or group package from a Cyclones representative, or be a Season Ticket Holder.

Chuck A Puck 

The Cyclones are proud to offer Chuck a Puck at every homegame this season. Proceeds benefit the Cincinnati Cyclones Foundation! Pucks can be purchased behind section 117.

F.A.Q.

Policies.

BAG POLICY
• Backpacks / Bags are prohibited
• Clear Bags may not exceed 12"x12"x6"
• Clutches may not exceed 1"x6"x4"
• Exceptions: Diaper Bags with accompanying child. These bags are subject to full search upon entry

• No throwing of ANY objects toward the playing surface or within the stands. Violators will be ejected and prosecuted. Beeramids may only be allowed if they do not interfere with the surrounding fans experience. Beeramids must come down after the second intermission.
• In the event ANY restricted items are revealed during a search, guests will be permitted to return to their vehicle with the item or dispose of it. Heritage Bank Center does not have an area to 'check' guest's personal belongings and will assume no responsibility for them. Heritage Bank Center has the sole right to determine what type of pre-event search or screening will be conducted.

*This information is subject to change at anytime without notice.

Guest Conduct.

Guests may be ejected for reasons including, but not limited to the following:

• Public Intoxication
• Use of illegal substances or drugs
• Disruptive behavior
• Use of profane, obscene or abusive language of any type
• Possession of illegal or unauthorized items inside Heritage Bank Center
• Unacceptable or indecent dress
• Throwing of any objects onto the event floor or stage area, or in the seating areas.
• Failure to follow Heritage Bank Center Smoking Policies (See Smoking Section below)
• Verbally abusing, threatening or intimidating other guests or venue employees.
• Participating in a fight
• Entering or attempting to enter any "Off-Limits" areas such as playing surface, stage area, backstage or restroom of the opposite sex.
• Breaking the law
• Any action that, in the opinion of Heritage Bank Center Management, places other guests in danger or reduces their enjoyment of the event.
• Guests that are ejected from the facility may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss.

If you encounter any issues during your time at the venue you can call or text 513-421-4111 at any time.