Need help accessing your mobile tickets? This guide should help answer any questions you have.
Managing Your Tickets
Download for iPhone
Download for Android
Step 1:Download and open the official Cincinnati Cyclones app on your mobile device. Tap the "More" menu in the bottom right.
Step 2:Select "My Tickets". Log in with the email address linked to your Ticketmaster account.
Step 3:Select your game.
Step 4:Tap "View Barcode". Add your barcode to your mobile wallet for easier access. Scan the barcode and enjoy the game!
How do I get the Cincinnati Cyclones App?
The Cincinnati Cyclones App can be downloaded for free on Apple or Android devices, or by searching for the "Cincinnati Cyclones" app in the Apple App Store or Google Play.
What if I don’t have a smartphone?
You will be able to enter the games with printed tickets from the box office. If you do not have a smartphone, please contact a Cincinnati Cyclones Representative at (513) 421-7825 for assistance.
Can I have multiple tickets on a single phone?
Yes. When accessing your tickets through your account, tap on the game, and you will be able to swipe right to left through your available tickets. We strongly encourage forwarding (transfer) tickets to each of your guests and saving your ticket to your phone's digital wallet prior to game day.
What if I need help on gameday?
You may visit the box office on gameday. Please have a valid ID for the name on the account. You can also call a Cincinnati Cyclones Representative at (513) 421-7825 for assistance.
Can I use a screenshot of my ticket to enter Heritage Bank Center?
No, screenshots of tickets will not work for entry into Heritage Bank Center. All mobile ticket barcodes refresh every few seconds so a screenshot will not work at the gate.